Shipping policy
Shipping & Returns
We want you to love your gear! Here's everything you need to know about shipping, returns, and exchanges.
Quick Summary
Fast Shipping
2-5 business days
Free Shipping
On orders over $50
Easy Returns
30-day return policy
📦 Shipping Information
Shipping Rates & Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 2-5 business days |
FREE on orders $50+ $5.99 under $50 |
| Express Shipping | 1-2 business days | $14.99 |
| Overnight Shipping | Next business day | $24.99 |
💡 Pro Tip: Add just a few more items to reach $50 and get FREE shipping!
⏱️ Processing Time
Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays).
You'll receive a tracking number via email as soon as your order ships. Track your package in real-time!
🌎 Where We Ship
We currently ship to all 50 US states, including Alaska and Hawaii.
Note: Alaska and Hawaii may require additional 2-3 days for delivery.
🔄 Returns & Exchanges
Our 30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your gear, you can return it within 30 days of delivery for a full refund or exchange.
✅ Items Eligible for Return:
- Unused items in original condition
- Items with original tags and packaging
- Items purchased within the last 30 days
- Items with proof of purchase (order number or receipt)
❌ Items NOT Eligible for Return:
- Items used or worn outdoors
- Items without original tags or packaging
- Items purchased more than 30 days ago
- Final sale or clearance items (marked as such)
📋 How to Return an Item
Contact Us
Email us at returns@trailheadshop.com with your order number
Get Label
We'll send you a prepaid return shipping label
Ship It
Pack the item and drop it off at any carrier location
Get Refund
Refund processed within 5-7 business days
📧 Return Email: returns@trailheadshop.com
📞 Phone: 1-800-TRAILHEAD (for return questions)
🔁 Exchanges
Need a different size or color? We make exchanges easy!
Simply follow the return process above and mention you'd like an exchange. We'll ship your replacement item as soon as we receive your return.
Pro Tip: To get your new item faster, place a new order and return the original item for a refund.
💰 Refund Information
- Refunds are processed within 5-7 business days of receiving your return
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable (unless item is defective)
- You'll receive an email confirmation when your refund is processed
⚠️ Damaged or Defective Items
Received a damaged or defective item?
We're so sorry! Please contact us immediately at support@trailheadshop.com with:
- Your order number
- Photos of the damaged/defective item
- Description of the issue
We'll send you a replacement immediately at no cost, or issue a full refund including shipping.
❓ Frequently Asked Questions
Q: Do you offer free returns?
A: Yes! We provide a prepaid return label for all returns within the US.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email as soon as your order ships.
Q: What if my item doesn't fit?
A: No problem! Return it within 30 days for a full refund or exchange for a different size.
Q: How long does a refund take?
A: Refunds are processed within 5-7 business days of receiving your return. It may take an additional 3-5 days for your bank to post the credit.